{"id":69568,"date":"2020-05-22T06:00:00","date_gmt":"2020-05-22T10:00:00","guid":{"rendered":"https:\/\/www.online-tech-tips.com\/?p=69568"},"modified":"2024-05-31T00:50:29","modified_gmt":"2024-05-31T04:50:29","slug":"your-amazon-order-not-received-what-to-do-about-it","status":"publish","type":"post","link":"https:\/\/www.online-tech-tips.com\/your-amazon-order-not-received-what-to-do-about-it\/","title":{"rendered":"Your Amazon Order Not Received? What To Do About It"},"content":{"rendered":"\n

You\u2019ve ordered something on Amazon and wait excitedly for your package to arrive. Weeks go by with your Amazon order not received. What do you do?<\/p>\n\n\n\n

Amazon has an excellent track record with getting orders to customers in record time. But problems always happen. And when they do, you need to know how to quickly resolve the issue.<\/p>\n\n\n\n

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Thankfully, Amazon offers lots of resources to help out in this situation.<\/p>\n\n\n\n

Research Your Amazon Order Status<\/h2>\n\n\n\n

If you\u2019ve ordered something on Amazon but haven\u2019t received it yet, it can be nerve-racking. You spent your hard earned money on something online and the last thing you want to happen is not receiving what you bought?<\/p>\n\n\n\n

If you\u2019re at all concerned about the status of your order, you can always see what\u2019s going on with the shipment by logging into your Amazon account and selecting Returns & Orders<\/strong> in the menu.<\/p>\n\n\n\n

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In this section, under the Orders<\/strong> link, you\u2019ll see all of your orders sorted by how recent the order took place.<\/p>\n\n\n\n

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Each order shows the status. If it was delivered already, it\u2019ll show the date the item was delivered. Under the delivery date, you\u2019ll also see a note as to where exactly the item was delivered. <\/p>\n\n\n\n

If it was delivered at your door or inside your mailbox, this status will say so.<\/p>\n\n\n\n

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If the status is delivered by your Amazon order was not received, you can select Track package<\/strong> to get more details.<\/p>\n\n\n\n

On the details page, you\u2019ll see the delivery address, and more importantly the tracking ID<\/a> with whatever shipping service was used to track the package.<\/p>\n\n\n\n

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You can use this Tracking ID on the USPS or UPS website (depending which was used) to get more details about the delivery.<\/p>\n\n\n\n

The tracking details on the UPS or USPS website will detail any delivery issues. <\/p>\n\n\n\n

If you select the See all updates<\/strong> link under the Delivered address, you\u2019ll see a more detailed timeline of the delivery process for this package.<\/p>\n\n\n\n

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Often, if the initial delivery attempt has failed, this detailed shipping update list will provide the date that the issue occurred and a brief reason for the failure. <\/p>\n\n\n\n

Again, you can get more details by using the Tracking ID at the postal service\u2019s website.<\/p>\n\n\n\n

Amazon Order Not Shipped<\/h2>\n\n\n\n

If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons.<\/p>\n\n\n\n

3rd Party Seller Delivery Times<\/h4>\n\n\n\n

One of the most common reasons a delivery can take longer than usual is if you\u2019ve bought an item where delivery isn\u2019t fulfilled by Amazon.<\/p>\n\n\n\n

If a 3rd party seller (an Amazon Marketplace seller) is fulfilling the order, you may experience extended shipping time.<\/p>\n\n\n\n

This shouldn\u2019t be a surprise since when you place your order, since the estimated arrival date appears just under the price. <\/p>\n\n\n\n

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If the delivery date goes beyond the estimated date, you can select Contact Seller<\/strong> on your order detail page and ask about the status of your shipment.<\/p>\n\n\n\n

If the order is eligible for Amazon Prime<\/a> (again it would have stated this on the order page), then you can contact Amazon Customer Service<\/a> to ask about why your Amazon order hasn\u2019t been received yet.<\/p>\n\n\n\n

Amazon Is Prioritizing Certain Items<\/h4>\n\n\n\n

In times of national crisis where Amazon\u2019s delivery services are stretched thin, you may notice that your orders stay in \u201cPending\u201d status longer than expected. <\/p>\n\n\n\n

This was the case during the COVID-19 pandemic of 2020, when Amazon experienced a dramatic increase in online shopping orders. During that time period, Amazon prioritized items like household staples, medical supplies, or other critical items. <\/p>\n\n\n\n

This led to other items experiencing extended delivery times.<\/p>\n\n\n\n

Natural Events Preventing Delivery<\/h4>\n\n\n\n

Another issue that can affect Amazon deliveries is during a regional crisis. For example hurricanes, tornadoes, power outages, and ice storms can all impact the ability of delivery services to bring packages to your doorstep.<\/p>\n\n\n\n

Amazon recommends estimating an increase of 2 to 3 business days if you live in an area expecting these kinds of service delays. You should see this new delivery date on your order status page if this is the case. If not, contact Amazon Customer Service to confirm.<\/p>\n\n\n\n

Amazon Order Delivered But Not Received<\/h2>\n\n\n\n
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If your Amazon order status states \u201cDelivered\u201d but you haven\u2019t received the package, there could be a number of legitimate reasons for this. Items can be returned back to Amazon as undeliverable under the following circumstances.<\/p>\n\n\n\n