{"id":92527,"date":"2023-01-03T06:00:00","date_gmt":"2023-01-03T11:00:00","guid":{"rendered":"https:\/\/www.online-tech-tips.com\/?p=92527"},"modified":"2024-05-30T22:32:43","modified_gmt":"2024-05-31T02:32:43","slug":"9-ways-to-fix-facebook-messenger-not-working","status":"publish","type":"post","link":"https:\/\/www.online-tech-tips.com\/9-ways-to-fix-facebook-messenger-not-working\/","title":{"rendered":"9 Ways to Fix Facebook Messenger Not Working"},"content":{"rendered":"\n

Do you have trouble using Facebook Messenger on your iPhone or Android phone? Does the app not send or receive your messages<\/a>? If so, it may have a technical glitch, or there may be an issue with your phone. We\u2019ll show you how to fix the problem.\n<\/p>\n\n\n\n

Some reasons Messenger doesn\u2019t work on your smartphone include an inactive internet connection, Messenger facing an outage, the lack of storage space on your phone, and more.\n<\/p>\n\n\n

\n
\"\"<\/a><\/figure><\/div>\n\n\n

1. <\/span>Check if Your Internet Connection Is Working\n<\/span><\/h2>\n\n\n\n

If an internet-enabled app like Messenger stops working, you should first check and ensure your internet connection is working. An inactive connection can cause the app not to send or receive messages.\n<\/p>\n\n\n\n

You can verify your connection\u2019s status by launching a web browser on your phone and accessing any site of your choice. If you can load the site, your internet connection is working fine.\n<\/p>\n\n\n\n

However, if the site fails to load, you need to fix the issue with your connection. You can try troubleshooting your internet problems<\/a> yourself or seek your provider\u2019s help.\n<\/p>\n\n\n\n

2. <\/span>Check if Messenger Is Down\n<\/span><\/h2>\n\n\n\n

It\u2019s possible Messenger is facing an outage, causing interruptions in its services. In this case, you can\u2019t send or receive messages from your contacts on the app.\n<\/p>\n\n\n\n

One way to check if the app is experiencing issues is by heading to Facebook Messenger\u2019s page<\/a> on Downdetector. This site tells you if an online service is facing outages.\n<\/p>\n\n\n\n

If Messenger is indeed down, you can\u2019t do anything but wait for the company to fix the issues and bring the service back up.\n<\/p>\n\n\n\n

3. R<\/span>estart Your Phone\n<\/span><\/h2>\n\n\n\n

Your phone\u2019s minor glitches can cause your installed apps to malfunction. Your Messenger not working issue may have resulted from a temporary bug on your phone.\n<\/p>\n\n\n\n

In this case, you can restart your iPhone or Android phone and see if that resolves the issue. Rebooting the phone<\/a> often fixes many problems as all your phone\u2019s functions are reloaded.\n<\/p>\n\n\n\n

Restart an iPhone\n<\/span><\/h4>\n\n\n\n
    \n
  1. Press and hold down either Volume Up<\/span> + Side<\/span> or Volume Down<\/span> + Side<\/span> buttons on your iPhone.\n<\/li>\n\n\n\n
  2. Drag the slider to turn your phone off. Then, wait for 30 seconds.<\/li>\n<\/ol>\n\n\n
    \n
    \"\"<\/a><\/figure><\/div>\n\n\n
      \n
    1. Turn your phone back on by pressing and holding down the Side<\/span> button until the phone screen displays an Apple logo.\n<\/li>\n<\/ol>\n\n\n\n

      Restart an Android Phone\n<\/span><\/h4>\n\n\n\n
        \n
      1. Press and hold down the Power<\/span> button on your phone.\n<\/li>\n\n\n\n
      2. Select Restart<\/span> from the menu.<\/li>\n<\/ol>\n\n\n
        \n
        \"\"<\/a><\/figure><\/div>\n\n\n

        4. <\/span>Update the Facebook Messenger App on Your Phone\n<\/span><\/h2>\n\n\n\n

        An outdated app version often has many issues, and this may be the case with Messenger on your phone. Luckily, you can fix most of those problems by updating your app<\/a> to the latest version.\n<\/p>\n\n\n\n

        A newer app version brings bug fixes as well as other general enhancements, improving your overall experience with the app.\n<\/p>\n\n\n\n

        On iPhone\n<\/span><\/h4>\n\n\n\n
          \n
        1. Launch App Store<\/span> on your iPhone.\n<\/li>\n\n\n\n
        2. Select Updates<\/span> at the bottom.\n<\/li>\n\n\n\n
        3. Choose Update<\/span> next to Messenger<\/span> on the app list.<\/li>\n<\/ol>\n\n\n
          \n
          \"\"<\/a><\/figure><\/div>\n\n\n

          On Android\n<\/span><\/h4>\n\n\n\n
            \n
          1. Launch Google Play Store<\/span> on your phone.\n<\/li>\n\n\n\n
          2. Search for and tap on Messenger<\/span>.<\/li>\n<\/ol>\n\n\n
            \n
            \"\"<\/a><\/figure><\/div>\n\n\n
              \n
            1. Select Update<\/span> to update the app.\n<\/li>\n<\/ol>\n\n\n\n

              5. <\/span>Update Your Smartphone\u2019s iOS or Android Version\n<\/span><\/h2>\n\n\n\n

              Like Messenger, it\u2019s important to keep your phone\u2019s operating system updated<\/a> so you have as few bugs as possible. Your phone\u2019s system bug may be causing Messenger not to work, resulting in various error messages and malfunctions in the app.\n<\/p>\n\n\n\n

              You can fix that by installing the latest software update on your iPhone or Android device.\n<\/p>\n\n\n\n

              Update iOS\n<\/span><\/h4>\n\n\n\n
                \n
              1. Launch Settings<\/span> on your iPhone.\n<\/li>\n\n\n\n
              2. Navigate to General<\/span> > Software Update<\/span> in Settings.<\/li>\n<\/ol>\n\n\n
                \n
                \"\"<\/a><\/figure><\/div>\n\n\n
                  \n
                1. Let your iPhone check for newer iOS versions.\n<\/li>\n\n\n\n
                2. Download and install the available updates.\n<\/li>\n\n\n\n
                3. Restart your phone.\n<\/li>\n<\/ol>\n\n\n\n

                  Update Android\n<\/span><\/h4>\n\n\n\n
                    \n
                  1. Open Settings<\/span> on your phone.\n<\/li>\n\n\n\n
                  2. Scroll down and select About device<\/span>.\n<\/li>\n\n\n\n
                  3. Tap the Software update<\/span> icon at the top.<\/li>\n<\/ol>\n\n\n
                    \n
                    \"\"<\/a><\/figure><\/div>\n\n\n
                      \n
                    1. Allow your phone to check for available updates.\n<\/li>\n\n\n\n
                    2. Install the available updates and reboot your phone.\n<\/li>\n<\/ol>\n\n\n\n

                      6. <\/span>Clear Facebook Messenger\u2019s Cache (Android Only)\n<\/span><\/h2>\n\n\n\n

                      Messenger stores temporary files called cache files on your phone to improve the app\u2019s performance. Sometimes, these files become corrupt, causing issues in the app.\n<\/p>\n\n\n\n

                      The good thing about cache files is that you can delete these files and resolve your issue without affecting your personal data. Your app will recreate these files as you use the app\u2019s various features.\n<\/p>\n\n\n\n

                      Note that you can only clear an app\u2019s cache files on an Android device. You\u2019ll have to uninstall and reinstall the app on your iPhone to delete the app\u2019s cached data.\n<\/p>\n\n\n\n

                        \n
                      1. Launch Settings<\/span> on your Android phone and select Apps<\/span>.\n<\/li>\n\n\n\n
                      2. Choose App management<\/span> and tap Messenger<\/span> on the list.\n<\/li>\n\n\n\n
                      3. Select Storage usage<\/span> on the app screen.\n<\/li>\n\n\n\n
                      4. Choose Clear cache<\/span> to remove the app\u2019s cached data.<\/li>\n<\/ol>\n\n\n
                        \n
                        \"\"<\/a><\/figure><\/div>\n\n\n
                          \n
                        1. Launch the Messenger<\/span> app on your phone.\n<\/li>\n<\/ol>\n\n\n\n

                          7. <\/span>Free Up Your Phone\u2019s Storage Space\n<\/span><\/h2>\n\n\n\n

                          Like all other apps, Messenger requires a certain amount of free storage space on your phone to store temporary files. If your phone is running out of memory, that may be why you can\u2019t use the Messenger app.\n<\/p>\n\n\n\n

                          In this case, you can delete your phone\u2019s unwanted files to free up storage. You can remove your photos, videos, apps, and other files to make room for Messenger\u2019s files on your iPhone or Android device.\n<\/p>\n\n\n\n

                          Both iOS and Android offer a storage analyzer tool that tells you what item occupies what amount of storage. You can then choose the items to delete and free up your storage<\/a>.\n<\/p>\n\n\n\n

                          On iPhone\n<\/span><\/h4>\n\n\n\n
                            \n
                          1. Launch Settings<\/span> on your iPhone.\n<\/li>\n\n\n\n
                          2. Select General<\/span> > iPhone Storage<\/span> in Settings.\n<\/li>\n\n\n\n
                          3. Review your iPhone\u2019s storage to decide what content to remove.<\/li>\n<\/ol>\n\n\n
                            \n
                            \"\"<\/a><\/figure><\/div>\n\n\n

                            On Android\n<\/span><\/h4>\n\n\n\n
                              \n
                            1. Open Settings<\/span> on your phone.\n<\/li>\n\n\n\n
                            2. Scroll down and select About device<\/span>.\n<\/li>\n\n\n\n
                            3. Choose Storage<\/span>.\n<\/li>\n\n\n\n
                            4. Analyze your phone\u2019s storage overview and see what you can delete to make space for new files.<\/li>\n<\/ol>\n\n\n
                              \n
                              \"\"<\/a><\/figure><\/div>\n\n\n

                              8. <\/span>Enable Background Data for Facebook Messenger\n<\/span><\/h2>\n\n\n\n

                              Messenger requires access to the internet even when you aren\u2019t using the app to fetch incoming messages. If you\u2019re missing any messages, you or someone may have disabled the app\u2019s background data option on your phone.\n<\/p>\n\n\n\n

                              You\u2019ll have to toggle on the option so that Messenger can use your internet connection to send and receive messages even when the app isn\u2019t open.\n<\/p>\n\n\n\n

                              On iPhone\n<\/span><\/h4>\n\n\n\n
                                \n
                              1. Launch Settings<\/span> and select Messenger<\/span>.\n<\/li>\n\n\n\n
                              2. Turn on Background App Refresh<\/span>.<\/li>\n<\/ol>\n\n\n
                                \n
                                \"\"<\/a><\/figure><\/div>\n\n\n

                                On Android\n<\/span><\/h4>\n\n\n\n
                                  \n
                                1. Open Settings<\/span> and select Apps<\/span>.\n<\/li>\n\n\n\n
                                2. Choose App management<\/span> and tap Messenger<\/span>.\n<\/li>\n\n\n\n
                                3. Select Data usage<\/span>.\n<\/li>\n\n\n\n
                                4. Turn on Background data<\/span>.<\/li>\n<\/ol>\n\n\n
                                  \n
                                  \"\"<\/a><\/figure><\/div>\n\n\n


                                  \n<\/p>\n\n\n\n

                                  9. <\/span>Reinstall Facebook Messenger on Your Phone\n<\/span><\/h2>\n\n\n\n

                                  If you continue to experience issues with Messenger, the app\u2019s core files might be the culprit. These files may have become corrupt, changing the way the app behaves on your phone.\n<\/p>\n\n\n\n

                                  You can\u2019t fix those files manually, but you can reinstall the app, which will do just that. You\u2019ll have to log back into your account when you redownload the app; your chats and other data in the app will remain intact.\n<\/p>\n\n\n\n

                                  On iPhone\n<\/span><\/h4>\n\n\n\n
                                    \n
                                  1. Tap and hold Messenger<\/span> on your home screen.\n<\/li>\n\n\n\n
                                  2. Select X<\/span> in the app\u2019s top-left corner.\n<\/li>\n\n\n\n
                                  3. Choose Delete<\/span> in the prompt.<\/li>\n<\/ol>\n\n\n
                                    \n
                                    \"\"<\/a><\/figure><\/div>\n\n\n
                                      \n
                                    1. Launch App Store<\/span>, find Messenger<\/span>, and tap the download icon.\n<\/li>\n<\/ol>\n\n\n\n

                                      On Android\n<\/span><\/h4>\n\n\n\n
                                        \n
                                      1. Tap and hold on Messenger<\/span> in your phone\u2019s app drawer.\n<\/li>\n\n\n\n
                                      2. Select Uninstall<\/span> in the menu.<\/li>\n<\/ol>\n\n\n
                                        \n
                                        \"\"<\/a><\/figure><\/div>\n\n\n
                                          \n
                                        1. Choose Uninstall<\/span> in the prompt.\n<\/li>\n\n\n\n
                                        2. Launch Google Play Store<\/span>, search for Messenger<\/span>, and select Install<\/span>.\n<\/li>\n<\/ol>\n\n\n\n

                                          Fix a Broken Facebook Messenger App on Your Phone\n<\/span><\/h2>\n\n\n\n

                                          If you use Facebook Messenger to stay in touch with your friends and family, an interruption in your app usage can mean being disconnected from all your loved ones.\n<\/p>\n\n\n\n

                                          Luckily, the app\u2019s issues aren\u2019t permanent, and you can fix them by changing a few options here and there on your phone. Once you\u2019ve done that, the app will start working, allowing you to reach out to all your saved contacts<\/a>. Happy chatting!\n<\/p>\n","protected":false},"excerpt":{"rendered":"

                                          Do you have trouble using Facebook Messenger on your iPhone or Android phone? Does the app not send or receive your messages? If so, it may have a technical glitch, […]<\/p>\n","protected":false},"author":68,"featured_media":92528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5267],"tags":[5332],"class_list":{"0":"post-92527","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-social-media","8":"tag-facebook"},"acf":[],"aioseo_notices":[],"featured_image_src":"https:\/\/www.online-tech-tips.com\/wp-content\/uploads\/2023\/01\/messenger.jpeg","author_info":{"display_name":"Mahesh Makvana","author_link":"https:\/\/www.online-tech-tips.com\/author\/mmakvana\/"},"aioseo_head":"\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t