{"id":99241,"date":"2023-11-27T06:00:00","date_gmt":"2023-11-27T11:00:00","guid":{"rendered":"https:\/\/www.online-tech-tips.com\/?p=99241"},"modified":"2024-05-30T22:51:11","modified_gmt":"2024-05-31T02:51:11","slug":"instagram-dms-not-working-8-ways-to-fix","status":"publish","type":"post","link":"https:\/\/www.online-tech-tips.com\/instagram-dms-not-working-8-ways-to-fix\/","title":{"rendered":"Instagram DMs Not Working: 8 Ways to Fix"},"content":{"rendered":"\n

Can\u2019t send or receive messages on Instagram? Have your Instagram DMs stopped working? Many items can cause this problem. Your internet connection may be faulty, or your Instagram app for iPhone or Android may have issues. We\u2019ll show you a few ways to resolve this issue so you can resume sending and receiving messages on this platform. Let\u2019s dive in.\n<\/p>\n\n\n\n

Some reasons you can\u2019t send or receive messages on Instagram are that Instagram is down, your app\u2019s cache is faulty, your phone\u2019s operating system has a minor problem, your login session in the app isn\u2019t working correctly, and more.\n<\/p>\n\n\n\n

1. <\/span>Check Your Apple iPhone or Android Phone\u2019s Internet Connection\n<\/span><\/h2>\n\n\n\n

Instagram relies on your phone\u2019s internet connection to send and receive messages. It\u2019s possible your phone\u2019s internet has stopped working, causing your DMs not to function<\/a>.\n<\/p>\n\n\n\n

In this case, check and ensure your internet connection is active. You can do this by launching an internet-enabled app on your phone and accessing some web content. If your content doesn\u2019t load, your connection is faulty.\n<\/p>\n\n\n\n

You can follow a few basic troubleshooting tips<\/a>, like rejoining your Wi-Fi network and rebooting your router, to potentially fix your internet problems<\/a>. If these methods don\u2019t work, contact your internet service provider (ISP) for further help.\n<\/p>\n\n\n\n

2. <\/span>Check if Instagram Is Down\n<\/span><\/h2>\n\n\n\n

If your phone\u2019s internet connection is active, check if Instagram\u2019s servers are facing an outage. The platform\u2019s servers may be experiencing issues, causing your DM issue.\n<\/p>\n\n\n\n

You can check if Instagram is down by visiting the Downdetector<\/a> site. This site collects downtime reports from users and lets you know if an online service is down.\n<\/p>\n\n\n\n

If that site says Instagram is down, you can\u2019t do anything but wait until the company restores the service. In the meantime, you can use other instant messaging apps<\/a> to stay in touch with your friends and family.\n<\/p>\n\n\n\n

3. <\/span>Force Close and Reopen the Instagram App\n<\/span><\/h2>\n\n\n\n

One reason your DMs aren\u2019t working is that your Instagram app has glitches. These minor app problems can prevent you from accessing various app features.\n<\/p>\n\n\n\n

In this case, you can try to resolve those minor issues by force closing and reopening your Instagram app. Note that you can only force close an app on Android devices.\n<\/p>\n\n\n\n

    \n
  1. Launch your phone\u2019s app drawer, tap and hold on Instagram<\/span>, and select App info<\/span>.\n<\/li>\n\n\n\n
  2. Choose Force stop<\/span> on the open screen.<\/li>\n<\/ol>\n\n\n
    \n
    \"\"<\/a><\/figure><\/div>\n\n\n
      \n
    1. Select Force stop<\/span> in the prompt.\n<\/li>\n\n\n\n
    2. Launch your Instagram<\/span> app.\n<\/li>\n<\/ol>\n\n\n\n

      4. Clear Instagram Cache on Your Android Phone<\/span>\n<\/span><\/h2>\n\n\n\n

      If your Instagram DMs still aren\u2019t working, your app\u2019s saved cache might be corrupted. A corrupt app cache prevents the app from functioning normally, causing many issues. Luckily, fixing a bad cache is easy, as you can clear the faulty cache and relaunch your app.\n<\/p>\n\n\n\n

      Clearing your app\u2019s cache<\/a> doesn\u2019t delete your account data in the app. Your app will rebuild this cache as you use the app features. Note that you can only clear an app\u2019s cache on Android. You\u2019ll have to uninstall and reinstall the app on an iPhone to remove the app\u2019s cached data.\n<\/p>\n\n\n\n

        \n
      1. Open your phone\u2019s app drawer, tap and hold on Instagram<\/span>, and select App info<\/span>.\n<\/li>\n\n\n\n
      2. Choose Storage usage<\/span> on the following screen.\n<\/li>\n\n\n\n
      3. Select Clear cache<\/span> to remove the app\u2019s cached files.<\/li>\n<\/ol>\n\n\n
        \n
        \"\"<\/a><\/figure><\/div>\n\n\n
          \n
        1. Launch your Instagram<\/span> app.\n<\/li>\n<\/ol>\n\n\n\n

          5. Update Instagram for iOS or Android<\/span>\n<\/span><\/h2>\n\n\n\n

          If you\u2019re using an outdated version of Instagram on your phone, that may be why you can\u2019t send and receive messages. Old app versions are often buggy, and one way to resolve those bugs is to update your app.\n<\/p>\n\n\n\n

          Updating Instagram<\/a> resolves your app bugs and possibly brings new features.\n<\/p>\n\n\n\n

          On Android\n<\/span><\/h4>\n\n\n\n
            \n
          1. Open Play Store<\/span> on your phone.\n<\/li>\n\n\n\n
          2. Find Instagram<\/span>.\n<\/li>\n\n\n\n
          3. Select Update<\/span> next to the app to update the app to the latest version.<\/li>\n<\/ol>\n\n\n\n
            \"\"<\/figure>\n\n\n\n

            On iPhone\n<\/span><\/h4>\n\n\n\n
              \n
            1. Launch App Store<\/span> on your iOS device.\n<\/li>\n\n\n\n
            2. Select Updates<\/span> in the bottom bar.\n<\/li>\n\n\n\n
            3. Choose Update<\/span> next to Instagram<\/span> on the list.<\/li>\n<\/ol>\n\n\n\n
              \"\"<\/figure>\n\n\n\n

              Launch your updated Instagram app, and your DM issue should be resolved.\n<\/p>\n\n\n\n

              6. Fix Instagram DMs Not Working by Restarting Your iPhone or Android Phone<\/span>\n<\/span><\/h2>\n\n\n\n

              If your Instagram DM problem still isn\u2019t fixed, your iPhone or Android phone may be experiencing an issue. Your phone\u2019s system issues can affect your installed apps, which may be the case with you.\n<\/p>\n\n\n\n

              You can try to fix your phone\u2019s minor issues by rebooting your phone. Doing so turns off and back on all your phone features, possibly fixing many minor glitches.\n<\/p>\n\n\n\n

              Ensure you\u2019ve saved your unsaved work before powering off your phone<\/a>.\n<\/p>\n\n\n\n

              On Android\n<\/span><\/h4>\n\n\n\n
                \n
              1. Press and hold down the Power<\/span> button on your phone.\n<\/li>\n\n\n\n
              2. Select Restart<\/span> in the menu.<\/li>\n<\/ol>\n\n\n
                \n
                \"\"<\/a><\/figure><\/div>\n\n\n
                  \n
                1. Open Instagram<\/span> when your phone boots up.\n<\/li>\n<\/ol>\n\n\n\n

                  On iPhone\n<\/span><\/h4>\n\n\n\n
                    \n
                  1. Press and hold down Volume Up<\/span> + Side<\/span> or Volume Down<\/span> + Side<\/span> on your phone.\n<\/li>\n\n\n\n
                  2. Drag the slider to the right to turn off your phone.<\/li>\n<\/ol>\n\n\n
                    \n
                    \"\"<\/a><\/figure><\/div>\n\n\n
                      \n
                    1. Turn on your phone by pressing and holding down the Side<\/span> button.\n<\/li>\n\n\n\n
                    2. Launch the Instagram<\/span> app.\n<\/li>\n<\/ol>\n\n\n\n

                      7. <\/span>Sign Out and Back Into Your Instagram Account\n<\/span><\/h2>\n\n\n\n

                      If you continue to face issues sending or receiving messages with Instagram\u2019s DM feature, your login session in the app may be problematic. Such issues can prevent your app from fetching new messages from Instagram\u2019s servers.\n<\/p>\n\n\n\n

                      One way to fix this issue is to log out and back into your account in the app. Doing so refreshes your login session, fixing the current login problems.\n<\/p>\n\n\n\n

                        \n
                      1. Launch Instagram<\/span> on your phone.\n<\/li>\n\n\n\n
                      2. Select your profile picture in the bottom bar.\n<\/li>\n\n\n\n
                      3. Tap the three horizontal lines in the top-right corner and choose Settings and privacy<\/span>.\n<\/li>\n\n\n\n
                      4. Scroll down the page and choose Log out [Your Username]<\/span>.<\/li>\n<\/ol>\n\n\n
                        \n
                        \"\"<\/a><\/figure><\/div>\n\n\n
                          \n
                        1. Close and relaunch Instagram<\/span>, then log back into your account.\n<\/li>\n<\/ol>\n\n\n\n

                          8. Fix Instagram Direct Messages Issues by Reinstalling the App<\/span>\n<\/span><\/h2>\n\n\n\n

                          If your Instagram DMs haven\u2019t started working even after following the above methods, your app itself may be faulty. Such app issues are common, and you can resolve these problems by removing and reinstalling your app.\n<\/p>\n\n\n\n

                          Uninstalling the app<\/a> removes all the app\u2019s bad files, and redownloading the app brings working new app files. You don\u2019t lose your account data when you do this; however, you\u2019ll have to log back into your account.\n<\/p>\n\n\n\n

                          On Android\n<\/span><\/h4>\n\n\n\n
                            \n
                          1. Tap and hold on Instagram<\/span> in your app drawer and choose Uninstall<\/span>.<\/li>\n<\/ol>\n\n\n
                            \n
                            \"\"<\/a><\/figure><\/div>\n\n\n
                              \n
                            1. Select Uninstall<\/span> in the prompt.\n<\/li>\n\n\n\n
                            2. Launch Google Play Store<\/span>, find Instagram<\/span>, and tap Install<\/span>.\n<\/li>\n<\/ol>\n\n\n\n

                              On iPhone\n<\/span><\/h4>\n\n\n\n
                                \n
                              1. Tap and hold on Instagram<\/span> on your home screen and choose Remove App<\/span> > Delete App<\/span>.\n<\/li>\n\n\n\n
                              2. Open App Store<\/span>, find Instagram<\/span>, and tap the download icon.\n<\/li>\n<\/ol>\n\n\n\n

                                Restore Instagram\u2019s DM Functionality on Your iPhone or Android Phone\n<\/span><\/h2>\n\n\n\n

                                Instagram\u2019s Direct Messages feature stops working for various reasons. Your app may be faulty, or there may be an issue with your phone. Either way, you can follow the above-mentioned methods to resolve your problem and resume your chat sessions. <\/p>\n\n\n\n

                                We hope the guide helps you out.\n<\/p>\n","protected":false},"excerpt":{"rendered":"

                                Can\u2019t send or receive messages on Instagram? Have your Instagram DMs stopped working? Many items can cause this problem. Your internet connection may be faulty, or your Instagram app for […]<\/p>\n","protected":false},"author":68,"featured_media":99242,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5267],"tags":[5334],"class_list":{"0":"post-99241","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-social-media","8":"tag-instagram"},"acf":[],"aioseo_notices":[],"featured_image_src":"https:\/\/www.online-tech-tips.com\/wp-content\/uploads\/2023\/11\/instagram.webp","author_info":{"display_name":"Mahesh Makvana","author_link":"https:\/\/www.online-tech-tips.com\/author\/mmakvana\/"},"aioseo_head":"\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t